Flaman
  • 13-Nov-2018 to 12-Jan-2019 (CST)
  • Agriculture/Trailers, Yorkton
  • Yorkton, SK, CAN

Flaman Group of Companies is looking for a Service Manager for our team in Yorkton. Flaman believes in people working together, doing what's right to make a difference and the successful candidate must align with those values. Flaman offers a competitive wage, benefit package and growth with professional development all within a high energy and supportive work environment.

Position Summary: The Service Manager is responsible for the strategic direction and leadership of the service department including in-house technicians, shop repair, and service administration. They are required to manage the development of and direction of the service team to drive growth in revenue, technical productivity and promote high customer satisfaction.

Major Job Functions:

  • Establish the overall vision and direction for the service department.
  • Enhance and develop service personnel, policies, procedures and systems to meet the goals of the department.
  • Handle Customer inquiries, quotes and complaints
  • Measure and monitor key customer service areas including call handling, repair turn around time, first time completions, work order aging, days to first visit and customer satisfaction.  

Skills & Knowledge:

  • Strong customer focus
  • Proven leadership skills  
  • Previous management experience in a technical field considered an asset
  • Strong organization, prioritization and time management skills

The Flaman Group of Companies has three goals that guide all the decisions we make; Customer Responsibility, Achievement of Goals and Making Things Better. Each position within Flaman contributes towards these goals in a unique way.

Flaman
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